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If you’ve recently attended DattoCon, IT Nation, or Producers Club, then chances are you’ve heard some discussion about how client portals are evolving.
Right now, most client portals available to MSPs are often limited in functionality or offer a poor user experience. This is because most client portals don’t actually address the needs of MSPs or their clients — they don’t integrate with the rest of your tech stack or aren’t comprehensive enough to warrant the time spent onboarding clients.
For instance, how often do you find yourself...
If you're having these issues, you can only imagine how your clients feel. And, with 90% of customers continuing to place such high value on customer service when choosing or remaining loyal to a vendor, investing in the right client portal should be at the top of your priority list.
As an MSP, you need a unified client portal — a portal that provides the kind of user experience that makes clients loyal so you can focus on growing and scaling your MSP.
A unified client portal offers MSPs and their clients a one-stop shop for all their needs. Think of it as a central hub where you and your clients can access go-to tools and information in one single interface. It connects your clients directly to your tech stack, so your service desk team can get out of the weeds and focus on other projects.
It offers your clients a place to get instant IT support and answers to questions, so they can troubleshoot their issues and become more self-sufficient.
Gone are the days of toggling between different interfaces for billing, support, or reports. Whether it's managing support tickets, accessing training needs, or generating reports, each component interconnects, creating a seamless MSP and client experience.
There are many benefits that a unified client portal will bring to your business, and all of them will help you grow and scale your customer base while ensuring you're delivering top-notch customer service.
Let's take a look at a few.
A unified client portal with an easy-to-navigate interface gives customers the tools and resources they need to solve their own IT needs.
With unlimited access to an array of features that will equip them with the knowledge they need, you'll no longer have noisy service desks drowning in tickets.
But the client benefits don't end there. Your clients will have access to:
Let’s look at a specific example.
The concept of a unified client portal means that features don't just exist in a vacuum; they interact with each other.
Take CloudRadial's ticketing, for example. A regular portal can have a form that submits tickets. While that's technically all you need for a ticketing portal, that's not a unified experience.
CloudRadial's unification takes the ticketing experience and makes it pervasive throughout the portal in multiple ways, such as:
The key difference is that a unified portal takes a concept or feature and interweaves it throughout the portal so that it's relevant and useful in multiple ways. That makes the portal more powerful and the experience more cohesive for both MSPs and clients alike.
CloudRadial helps MSPs grow and scale their business as effortlessly as possible, and it all starts with our Unified Client Portal.
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