May 21, 2024 - Dallas, Texas – CloudRadial, software provider of the only Unified Client Portal™ and Client Services Automation (CSA) platform for MSPs, announces the launch of CloudRadial Chat, a cutting-edge omni-channel chat experience with AI-assist options tailored for MSPs of any size.
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MSPs can now provide AI-powered tier 1 support across multiple platforms, including Teams, Slack, web, and SMS. Designed to integrate directly with PSA solutions, CloudRadial Chat enables MSPs to manage and support their clients’ business needs effortlessly. CloudRadial Chat can be added to CloudRadial CSA or purchased as a standalone product.
With MSP-aware AI capabilities, CloudRadial Chat can resolve issues without a technician, saving valuable time and resources. What's more, MSPs can build customizable workflows to tailor dialog paths to mitigate common problems and create more value around vertical specializations. This means that MSPs can offer their clients personalized support, enhancing their overall experience.
“Every MSP wants chat, but nobody has time to chat. It's a real problem—but it's a problem that we have solved,” said Ricky Cecchini, VP of Product, CloudRadial. “By using the perfect blend of AI assistance, PSA connectivity, and human interaction, CloudRadial Chat can give both MSPs and their clients the best user experience possible.”
CloudRadial Chat facilitates seamless collaboration, as live technicians can utilize slash commands for quick updates without leaving the chat interface. This feature encourages MSPs and their clients to work together more efficiently by allowing technicians to share information and collaborate in real-time, enhancing the overall support experience.
“We’re thrilled to offer our clients a chat solution that is purpose-built for MSPs. If our AI-assisted Chat can't outright solve the ticket for the user—which it often can—it'll make sure the technicians have every bit of info they need to do so,” said Jeff Farris, President and CEO, CloudRadial. “In short, our Chat makes sure that MSP clients get immediate assistance and techs don't get overwhelmed, so everyone gets what they're looking for.”
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CloudRadial Chat is transforming the way MSPs communicate with their clients, ensuring they deliver fast and efficient support. To learn more visit: https://www.cloudradial.com/chat
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About CloudRadial
With CloudRadial's Unified Client Portal™ and CSA Platform, MSPs can provide an Amazon-like client experience by enabling clients to self-triage and manage IT services on-demand and prove value with real-time insights and reporting. MSPs can connect clients directly to their tech stack to get out of the weeds and focus on growth.