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Stop Measuring Productivity: Why AI Transformation Requires Different Metrics

Stop Measuring Productivity: Why AI Transformation Requires Different Metrics

Your service desk manager pulls up the dashboard and smiles. Response times are down 35%. Tickets per technician are up 22%. Documentation time has...

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The 90-Day AI Transformation Plan: From Analysis to Zero-Touch Resolution

The 90-Day AI Transformation Plan: From Analysis to Zero-Touch Resolution

Most AI implementations fail because they're treated like software installations instead of business transformations.

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Understanding RPS Scores: How to Know When Your MSP Is Actually Ready for AI Deployment

Understanding RPS Scores: How to Know When Your MSP Is Actually Ready for AI Deployment

Picture this: you send out CSAT surveys after tickets close, and maybe you track NPS quarterly. You get back responses from 15-20% of your clients....

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