Dallas, TX – October 1, 2025 – CloudRadial, a leading software company dedicated to bridging the gap between IT service delivery and client success for Managed Service Providers (MSPs), today announced general availability of ServiceAI, a groundbreaking artificial intelligence solution purpose-built to revolutionize IT service desk delivery.
This industry-first technology addresses critical challenges MSPs face: how to effectively implement AI without compromising customer experience, reduce labor costs while maintaining service quality, and scale technical expertise to resolve tickets faster – or achieve zero-touch resolution entirely.
"The AI revolution isn't coming—it's already reshaping how MSPs operate. Those still relying on manual workflows and reactive service models are watching their competitive advantage erode in real time," said Jeff Farris, President and CEO of CloudRadial.
"ServiceAI marks a fundamental shift in what's possible for MSPs. While automation has helped us work faster, AI actually multiplies your team's expertise and capabilities. Every MSP will be transformed by AI. The only question is whether you're driving that change or scrambling to catch up."
ServiceAI is uniquely trained on the MSP's own data—their tickets, processes, resolutions, and client environments—not generic information. This fundamental difference enables accurate answers, trusted automation, and the MSP's proven expertise working 24/7.
Zero-Touch Ticket Resolution: ServiceAI learns from historical ticket resolutions to automatically handle common issues without human intervention, ensuring consistency with service standards while dramatically reducing technician workload.
Revolutionary AI-Powered Chat: ServiceAI transforms CloudRadial’s chat solution into a client experience that delivers instant, accurate answers and can automatically move to zero-touch resolution. This creates true end-to-end automation powered by the MSP's specific knowledge base, resolution history, and proven processes.
AI-Assisted Knowledge Base Creation: ServiceAI solves poor documentation challenges through AI-assisted article generation that transforms existing conversations, ticket resolutions, and articles into high-quality knowledge resources. This enables fast, professional knowledge creation even from a zero-content baseline.
Expertise Amplification: Rather than hiring additional technicians as ticket volume grows, ServiceAI scales the team's knowledge across all client interactions with complete consistency. Newer technicians can deliver senior-level responses, and best practices become available instantly to every client.
Proactive Risk Management: ServiceAI analyzes patterns to identify potential problems: technical issues that could impact clients, at-risk accounts showing signs of churn, and technician performance gaps. IT managers receive daily intelligence summaries highlighting emerging risks with personalized coaching recommendations.
ServiceAI includes a Chat Sandbox environment where MSPs can safely test real-world prompts, score responses, apply custom rules, and see the impact of knowledge base changes—all without affecting live client interactions. This removes the anxiety and risk from AI adoption, allowing MSPs to build confidence before deployment.
CloudRadial's ServiceAI builds upon the company's established platform serving over 1,000 MSPs worldwide, leveraging deep understanding of MSP workflows and service delivery challenges.
"What sets ServiceAI apart is its foundation on real MSP operational data and workflows," added Farris. "We've spent years understanding how successful MSPs operate, and that knowledge is embedded in every aspect of our AI solution."
ServiceAI is available immediately to existing CloudRadial customers and new MSP partners. MSPs interested in learning more can schedule a demo at www.cloudradial.com/demo
CloudRadial is the leading AI-powered Client Services Automation (CSA) platform for Managed Service Providers. Our suite of IT service delivery and client success solutions is trusted by over 1,000 MSPs worldwide. Every product helps service providers scale efficiently while delivering exceptional client experiences. For more information, visit www.cloudradial.com.