In the world of IT, Syncro is well known for being a people’s champion.
They offer a killer professional service automation (PSA) tool along with remote monitoring and management (RMM) built right in. Now more than ever, managed service providers (MSPs) are turning to the cost-effective and robust functionality that Syncro offers to better manage their service delivery as a whole.
Syncro’s biggest draw for MSPs isn’t just the tools or features they offer – it’s that their mentality is still solely focused on the MSP’s business and how they can benefit from Syncro.
Their community-first approach helps them stay on top of developing features that MSPs need most. It also helps them stay on top of improvements to keep the product as effective as it can be.
Syncro is one half of the coin that is MSP business – that is, they’re the backbone for delivering and managing service delivery for MSPs. Still, there’s the matter of what the client actually sees.
How the MSP presents the service delivery to the client on a day-to-day basis is just as important as a part of the whole service.
And that’s where CloudRadial compliments Syncro perfectly.
CloudRadial: The Client-Facing Side of the Coin
In a nutshell, CloudRadial is a client portal for MSP’s customers.
Much like a PSA, a lot goes on within the platform that can significantly impact a client relationship. It’s not just a ticketing frontend – it contains a multitude of features designed to give the client a one-stop-shop between their own business needs and their IT information.
Initially, many of the features are focused on delivering a useful intranet that gets client adoption. Some of the features of the intranet include:
- A fully customizable application launcher
- A knowledge base
- A university training portal with customizable courses
- A customizable, form-based ticketing area for incident/problems
- A customizable, form-based service catalog area for order forms, HR requests, and more
- A messaging center for marketing updates and broadcast alerts
And that’s just a taste of the features that the end-user sees. There are even more points of contact that relate to reporting and business review-focused matters, too.
Still, CloudRadial isn’t intended to live by itself – it’s best used in conjunction with a PSA (like Syncro) powering the MSP’s own workflows on their side of the coin.
Ticketing is an excellent example of the collaboration between the two – because CloudRadial secures a connection to Syncro via an API, any ticket submission from the portal results in a ticket being generated directly into Syncro with the correct details (the name, the company, and any responses to the form questions).
The deepest dive: See the “Better Together” webinar with Syncro and CloudRadial
Syncro + CloudRadial = Complete Suite for Emerging MSPs
Syncro organizes your backend processes to be streamlined, efficient, and as profitable as possible.
CloudRadial organizes your frontend processes to help you land, onboard, manage and grow your client base.
Put those two things together and you’ve got the making of something you can use to build a fast-growing MSP that is service efficient and client-focused. When you take care of both sides of the service-facing and client-facing coin, you’ll see yourself run a better business than you ever have before.
Run a trial of Syncro and check out what it can do for you (plus, there are no contracts ever!). And while you’re at it, check out CloudRadial and start a trial. Like Syncro, we’re known for never having contracts either. We’ve got the same community-driven spirit as Syncro, making us natural partners to help better the MSP industry as a whole.
