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The MSP Client Management Platform

Get everything you need for the ultimate client experience

Core Products

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CloudRadial CSA

Everything client in a Unified Client Portal for MSPs and clients

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Portal 365

Upgrade your PSA user portal with a streamlined version of CSA

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CloudRadial Chat

PSA-integrated chat with AI-powered capabilities

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CloudRadial DNS

Empower your clients to track and monitor employee site activity

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CloudRadial Storefront

Build your own Shopify-like store with your PSA products & distributors

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MSP Starter Suite
Product Bundle

The foundation every MSP needs to manage clients and deliver the ultimate customer experience

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Streamlined Ticketing
CSA & Portal 365 Feature

Automate and optimize ticketing workflows

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On-Demand QBRs
CloudRadial CSA Feature

Ditch QBR prep with automation, or let clients access QBRs on-demand

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    Ricky Cecchini

    3 min read

    MSPs are doing these 4 things to maximize efficiency and reduce overhead

    Ricky Cecchini: October 2, 2024

    Unless you’ve been living under a rock for the past decade, you know that things are more expensive than ever before. As a result, many MSPs are looking to cut costs and make themselves as operationally efficient as possible.

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    2 min read

    We recently beta tested CloudRadial Storefront and here's what our clients had to say

    Ricky Cecchini: October 2, 2024

    Both the CloudRadial and Adaptive Catalog technical teams have been hard at work collaborating on and preparing the new Storefront product for launch.

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    9 min read

    The Importance of Great MSP Customer Experience (CX) and What It Really Looks Like

    Ricky Cecchini: September 3, 2024

    When most people talk about the “back of the house” and “front of the house”, the first thing that comes to mind is restaurants. But the same...

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    3 min read

    6 Prospective Customer Questions Every MSP Should Be Able to Answer

    Ricky Cecchini: September 3, 2024

    With more managed service providers entering the industry than ever before, potential customers have a lot of options when it comes to choosing an...

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    2 min read

    Improve Your Portal’s Ticketing Adoption with CloudRadial’s Status Workflows

    Ricky Cecchini: September 3, 2024

    Convincing users to log tickets through a portal can be an uphill battle. Why would a user want to submit a ticket through a portal when they could...

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    6 min read

    Understanding Your MSP Client’s Lifecycle

    Ricky Cecchini: August 1, 2024

    There’s no sugarcoating this. Taking cold prospects and transforming them into happy customers takes work. But if you’re ready to roll up your...

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    3 min read

    Want to Land More MSP Clients? Read This.

    Ricky Cecchini: July 26, 2024

    Do you remember when getting new clients used to be downright easy? It seemed that all you had to do was kick back, do a good job, and let those...

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    3 min read

    Driving Efficiency: The Role of Self-Service in Your Service Desk

    Ricky Cecchini: August 8, 2023

    Self-service is a must-have for Managed Service Providers (MSPs). Giving your customers a self-service platform where they can triage, resolve, and...

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    4 min read

    How MSPs are Increasing Revenue with CloudRadial

    Ricky Cecchini: June 1, 2023

    Managed service providers (MSPs) are constantly looking for ways to innovate their service offerings.

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    4 min read

    Tips and Tricks - Setting Up a Company in CloudRadial

    Ricky Cecchini: January 18, 2022

    We’ve been getting quite a few questions from our partners asking about the best practices of setting up a company in CloudRadial. Let’s start by...

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