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    Ricky Cecchini

    4 min read

    Feature Deep Dive – Customer Satisfaction (CSAT)

    Customer surveys help your MSP (Managed Service Provider) provide a controlled, flexible, and responsive way to get customer satisfaction (CSAT) feedback from your clients. Looking at the data you get from the CSAT scores helps you make macro-level...

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    4 min read

    Feature Deep Dive - Banners and Broadcasts

    Getting messages out to your clients can be tricky, to say the least.

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    3 min read

    3 Critical Ways You Should Be Using the Report Archives in CloudRadial

    CloudRadial’s report archives are an extremely versatile feature. When used effectively, they benefit the internal account management teams just as...

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    3 min read

    3 Great Reasons to Include SaaS Monitoring in Your Client Portal

    Software-as-a-service (SaaS) is taking over the world.

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    3 min read

    Feature Deep Dive – Invoices, Quotes, and Agreements

    Some of the most essential functions that can help to solidify your portal as a must-use among your clients (specifically, administrative users) are...

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    3 min read

    Feature Deep Dive - Dashboards

    Managed service providers have a metric ton of information that they capture.

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    4 min read

    Feature Deep Dive – Account Planner Products

    I help a lot of managed service providers (MSPs) build and develop their quarterly business review (QBR) and sales strategies within CloudRadial.

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    3 min read

    Feature Deep Dive – Windows 11 Readiness

    The biggest challenge with the Windows 7 EOL was convincing the customers to upgrade.

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    4 min read

    How to Make Data Actionable with Compliance Policies

    The sheer amount of raw technical data that a managed service provider (MSP) can pull is astounding. And while that data is great for troubleshooting...

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    5 min read

    How to Create a Course in CloudRadial

    CloudRadial’s built-in University > Courses section has plenty of use for MSPs and their customers.

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