How ServiceAI's Automated Ticket Triage is Reshaping the MSP Service Desk
CloudRadial ServiceAI is purpose-built AI for MSPs, trained on your tickets, your clients, and your solutions. Get accurate support suggestions,...
Get everything you need for the ultimate client experience
Enterprise-grade infrastructure with the flexibility MSPs demand
Perfectly tailored AI that knows your specific MSP
Build your own Shopify-like store with your PSA products & distributors
Have clients to submit tickets directly to your PSA, freeing up your team's time
Pre-triage and route tickets correctly with the help of AI
Deliver instant, accurate answers that can help achieve zero-touch resolution
You'll learn things like how to add revenue without adding cost, MSP best practices, and how to master client management.
Our new October release features numerous UI improvements to keep the product current with Microsoft’s evolving fluent design standards. Our goal is to make using CloudRadial as intuitive as possible by making it similar to other Office 365 applications.
Note, as of this release, the Azure theme has been discontinued to better focus efforts on the remaining themes.
Beyond cosmetic updates, the release adds several requested features:
We’ve also laid the foundations for future updates including:
In addition to these enhancements, we have continued fixing bugs and resolving edge cases of usage.
CloudRadial ServiceAI is purpose-built AI for MSPs, trained on your tickets, your clients, and your solutions. Get accurate support suggestions,...
I've spent the last few months working directly with MSPs implementing ServiceAI, and I want to share what I'm seeing: the good, the bad, and the...
Every MSP's AI journey begins the same way. Someone on the team tries ChatGPT for the first time, marvels at its ability to write emails in a matter...