Co-Managed IT Portal: One Shared Surface for Two Teams (2026)
Co-managed IT is one of the fastest-growing shapes an MSP relationship can take, and it breaks a quiet assumption most service desks are built on:...
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The September 2018 release adds a new warranty report and improves the ability to maintain content that supports different groups. While editing, users can now filter content based on group memberships for:
- Menu items
- Knowledge base articles
- Problem reports
- Service requests
- Courses
- Quick starts
Menu Improvements
- Menu items can be selected as a “favorite” and added to a favorites area at the top of the page (right-click on items to add or remove). Favorites are unique to individual users.
- Menu items can be displayed in list form
- Menu search has been made more prominent above the items
Infrastructure Improvements
- A warranty chart has been added under the endpoint’s charts tab. This information comes from the ConnectWise configuration expiration setting based on endpoint ID. This should work well for those MSPs using Warranty Master to update their configurations.
In addition to these enhancements, we continue to improve integration with ConnectWise and Office 365 to handle unique client requirements.
Ticket Quality, Not Ticket Volume: The Number MSPs Should Actually Track in 2026
Most service desks track ticket volume, because it is the easy number: it sits on the dashboard and it moves. But volume only tells you how much...
September 2026 Product Update: AutomationAI Gets Real, and the Rest of the Suite Keeps Pace
AutomationAI had its biggest month yet. Its PSA Extensions now work inside your live HaloPSA or Autotask instance. Not a sandbox. Your actual PSA.