Stop Measuring Productivity: Why AI Transformation Requires Different Metrics
Your service desk manager pulls up the dashboard and smiles. Response times are down 35%. Tickets per technician are up 22%. Documentation time has...
Get everything you need for the ultimate client experience
Enterprise-grade infrastructure with the flexibility MSPs demand
Perfectly tailored AI that knows your specific MSP
Build your own Shopify-like store with your PSA products & distributors
Have clients to submit tickets directly to your PSA, freeing up your team's time
Pre-triage and route tickets correctly with the help of AI
Deliver instant, accurate answers that can help achieve zero-touch resolution
You'll learn things like how to add revenue without adding cost, MSP best practices, and how to master client management.
The September 2018 release adds a new warranty report and improves the ability to maintain content that supports different groups. While editing, users can now filter content based on group memberships for:
In addition to these enhancements, we continue to improve integration with ConnectWise and Office 365 to handle unique client requirements.
Your service desk manager pulls up the dashboard and smiles. Response times are down 35%. Tickets per technician are up 22%. Documentation time has...
Most AI implementations fail because they're treated like software installations instead of business transformations.
Picture this: you send out CSAT surveys after tickets close, and maybe you track NPS quarterly. You get back responses from 15-20% of your clients....