The MSP Transformation Crisis: Why Waiting Is No Longer an Option
The numbers don't lie. MSP ticket volumes have exploded 40% over the past two years, while resolution times have actually gotten longer. Your team is...
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COVID-19 is going to affect every business and every person and it will have a long-term impact on every MSP business.
When it comes to the Coronavirus (COVID-19) virus pandemic, MSPs should consider themselves as first responders in helping clients mitigate the risk the virus presents to business. For MSPs, COVID-19 is a threat that, like ransomware, the MSP is in a unique position to help address through:
Changes that would have occurred more slowly will now happen at a much faster pace:
MSPs should be offering clients free COVID-19 impact assessments to help identify the IT needs created by this threat.
Again, MSPs should consider themselves as first responders to the crisis and have a proactive plan to help clients weather the threat so they emerge stronger, leaner and more agile afterwards. It’s nothing that MSPs haven’t already been doing for years and something they are well prepared for.
The numbers don't lie. MSP ticket volumes have exploded 40% over the past two years, while resolution times have actually gotten longer. Your team is...
The Service Desk Crisis: Beyond the Surface Problems The average MSP service desk faces ticket volumes that have increased 40% over the past two...
Every MSP's AI journey begins the same way. Someone on the team tries ChatGPT for the first time, marvels at its ability to write emails in the style...