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The MSP Client Management Platform

Get everything you need for the ultimate client experience

Core Products

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CloudRadial CSA

Everything client in a Unified Client Portal for MSPs and clients

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Portal 365

Upgrade your PSA user portal with a streamlined version of CSA

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CloudRadial Chat

PSA-integrated chat with AI-powered capabilities

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CloudRadial DNS

Empower your clients to track and monitor employee site activity

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CloudRadial Storefront

Build your own Shopify-like store with your PSA products & distributors

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MSP Starter Suite
Product Bundle

The foundation every MSP needs to manage clients and deliver the ultimate customer experience

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Streamlined Ticketing
CSA & Portal 365 Feature

Automate and optimize ticketing workflows

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On-Demand QBRs
CloudRadial CSA Feature

Ditch QBR prep with automation, or let clients access QBRs on-demand

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    CloudRadial Blog

    Dedicated to helping MSPs learn what they need to know to grow and scale their business.

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    13 min read

    Creating an MSP Service Catalog that Sells – Sample Catalog Included

    Jeff Farris: January 8, 2020

    Having observed and guided hundreds of MSPs in creating service catalogs with CloudRadial, we’ve compiled a guide with our best advice of how to construct an MSP service catalog and included a sample service catalog at the end to help get yours...

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    6 min read

    Rethinking the MSP Client Experience

    Saffie Farris: November 21, 2019

    Your MSP needs more than a ticketing solution in a client portal. It needs a tool that can streamline and automate your QBRs so you can focus on...

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    1 min read

    MSP Client Focused Network Reporting

    Jeff Farris: May 10, 2019

    IT Glue was in the news this week with their latest offering Network Glue. Network Glue is another option MSPs can use to understand, document and...

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    1 min read

    Plan Your Own Success

    Jeff Farris: April 16, 2019

    Kanban boards, popularized in applications such as Trello and Microsoft Planner, are a project planning visualization tool that helps track tasks...

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    2 min read

    Do You Have a Sales Matrix?

    Jeff Farris: March 12, 2019

    A sales matrix is a simple way to identify opportunity. Think of all the products and services you offer and all of your existing the clients who use...

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    1 min read

    Let AI Help Detect Your MSP Clients’ Happiness

    Jeff Farris: February 25, 2019

    Best practices in MSP customer satisfaction (CSAT) have changed quite a lot over the last few years. Gone are the multi-question surveys that...

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    1 min read

    Where Does Microsoft Secure Score Fit For MSPs?

    Jeff Farris: January 10, 2019

    Microsoft’s Office 365 Secure Score is a powerful tool that helps every client achieve higher levels of security based on need and industry. It was...

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    1 min read

    Is ConnectWise Automate Reporting Useful?

    Jeff Farris: December 9, 2018

    Sometimes tools define best practices rather than best practices defining the tools. Today’s case in point: a typical ConnectWise Automate user...

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    2 min read

    Are Your Quarterly Business Reviews Profitable?

    Jeff Farris: November 16, 2018

    If every quarterly business review led to more profit and less work for both parties, everyone would make them a priority.

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    1 min read

    Just Another Office 365 Application

    Jeff Farris: October 2, 2018

    Our new October release features numerous UI improvements to keep the product current with Microsoft’s evolving fluent design standards. Our goal is...

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