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    1 min read

    Let AI Help Detect Your MSP Clients’ Happiness

    Best practices in MSP customer satisfaction (CSAT) have changed quite a lot over the last few years. Gone are the multi-question surveys that required too much client time and hassle. Now, simple smiley face surveys dominate because they distill the...

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    1 min read

    Where Does Microsoft Secure Score Fit For MSPs?

    Microsoft’s Office 365 Secure Score is a powerful tool that helps every client achieve higher levels of security based on need and industry. It was...

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    1 min read

    Is ConnectWise Automate Reporting Useful?

    Sometimes tools define best practices rather than best practices defining the tools. Today’s case in point: a typical ConnectWise Automate user...

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    2 min read

    Are Your Quarterly Business Reviews Profitable?

    If every quarterly business review led to more profit and less work for both parties, everyone would make them a priority.

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    1 min read

    Just Another Office 365 Application

    Our new October release features numerous UI improvements to keep the product current with Microsoft’s evolving fluent design standards. Our goal is...

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    1 min read

    Warranty Report Now Included

    The September 2018 release adds a new warranty report and improves the ability to maintain content that supports different groups. While editing,...

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    2 min read

    Stop Reselling Office 365!

    Reselling Office 365 has become a study in declining margins and increasing workload. For MSPs, this often results in reselling Office 365 as a...

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