3 min read
Feature Discovery: Status Workflows
Gain control over what status options are shown to users when they are viewing a ticket.
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2 min read
5 Critical Questions MSPs Should Be Asking Customers About Shadow IT
CloudRadial & Augmentt: June 2, 2022
4 min read
Tips and Tricks - Setting Up a Company in CloudRadial
We’ve been getting quite a few questions from our partners asking about the best practices of setting up a company in CloudRadial. Let’s start by...
4 min read
Feature Deep Dive – Customer Satisfaction (CSAT)
Customer surveys help your MSP (Managed Service Provider) provide a controlled, flexible, and responsive way to get customer satisfaction (CSAT)...
4 min read
Feature Deep Dive - Banners and Broadcasts
Getting messages out to your clients can be tricky, to say the least.
3 min read
3 Critical Ways You Should Be Using the Report Archives in CloudRadial
CloudRadial’s report archives are an extremely versatile feature. When used effectively, they benefit the internal account management teams just as...
3 min read
3 Great Reasons to Include SaaS Monitoring in Your Client Portal
Software-as-a-service (SaaS) is taking over the world.
3 min read
Feature Deep Dive – Invoices, Quotes, and Agreements
Some of the most essential functions that can help to solidify your portal as a must-use among your clients (specifically, administrative users) are...
4 min read
Feature Deep Dive – Account Planner Products
I help a lot of managed service providers (MSPs) build and develop their quarterly business review (QBR) and sales strategies within CloudRadial.