CloudRadial Blog

1 min read

Simplify Ticket Submission with Client-Facing Routing

CloudRadial: September 7, 2022

CloudRadial's ticketing forms have always allowed MSP Partners to determine where and how a ticket form is sent via the Routing tab. That includes...

3 min read

Feature Discovery: Status Workflows

Gain control over what status options are shown to users when they are viewing a ticket.

9 min read

A Guide For Client Engagement Maturity

2 min read

5 Critical Questions MSPs Should Be Asking Customers About Shadow IT

CloudRadial & Augmentt: June 2, 2022

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Tips and Tricks - Setting Up a Company in CloudRadial

We’ve been getting quite a few questions from our partners asking about the best practices of setting up a company in CloudRadial. Let’s start by...

4 min read

Feature Deep Dive – Customer Satisfaction (CSAT)

Customer surveys help your MSP (Managed Service Provider) provide a controlled, flexible, and responsive way to get customer satisfaction (CSAT)...

4 min read

Feature Deep Dive - Banners and Broadcasts

Getting messages out to your clients can be tricky, to say the least.

3 min read

3 Critical Ways You Should Be Using the Report Archives in CloudRadial

CloudRadial’s report archives are an extremely versatile feature. When used effectively, they benefit the internal account management teams just as...

3 min read

3 Great Reasons to Include SaaS Monitoring in Your Client Portal

Software-as-a-service (SaaS) is taking over the world.